Turn off and disconnect power from the devices for 30 seconds or more.After each step, see if the issue is resolved before trying the next step. If your issue continues, try these additional steps. Note: For the models released in and before 2014, skip steps 3 and 4. Note: For Google TV™ and Android TV™ models, skip this step because they don't have a Refresh Internet Content option.Īpp icons may disappear just after purchase, a TV reset, or if a new service content update is installed. Contact each internet service provider to see if support for your device has been discontinued. Support for specific internet services on your device may have been discontinued. If your Internet connection has a problem, app icons may disappear. Make sure that the TV is connected to the Internet. Check the list for service provider changes or perform a Refresh Internet Content procedure. In some cases, the service for that app may have ended. The streaming services on your TV may have changed or require you to perform a Refresh Internet Content procedure.
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